Delivery and Returns

DELIVERY & RETURNS

Despatch & Delivery

We try our best to make prompt and efficient delivery on all orders. However, please pay attention to the below to help us do it better.

1. UK Delivery

1.1. There is a flat delivery cost of £2.95 (including VAT) for any UK Mainland orders of £35 and under

1.2. All UK mainland orders over £35 are free delivery
1.3. Your order will usually be dispatched within 1-3 working days after you have purchased
1.4. Delivery time is usually within 3-5 days within the UK Mainland.

Delivery usually takes about 3-5 days. During exceptionally busy times it may take up to 14 days to receive your delivery

2. Overseas Delivery

2.1. There is a flat delivery cost of £20.00 for any public retail orders from the following European countries. 

Austria, Belgium, Czechia, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
Unfortunately we cannot deliver to any other locations at this time.

2.2. Your order can be dispatched within 1-3 working days and we will let you know by email when your order has been dispatched. If the items you ordered are currently out of stock, then it may take us 2-4 weeks to dispatch your order and we will be in touch to let you know about the earliest possible delivery time.

2.3.  Delivery usually takes between 5 - 10 days within these European countries. However, each country may be different sometimes, depending on your local delivery service and your actual location.

3. Other Delivery information

Most of the orders will be dispatched from our warehouse in the UK; However, we may dispatch some orders from our other warehouses when necessary.

Cancellation and Returns

All of our products come with one year manufacturer warranty and 14 days full refund policy. If you changed your mind or think the goods are not suitable , you can return it back to us within 14 days and ask for a full product refund. If the goods are found to be faulty within 30 days, you may return it to us within 30 days and ask for a full refund or a brand new replacement.

1.1 During delivery the Buyer should inspect the packaging for visible signs of transit damage before signing any delivery receipt document. In the event of visible signs of transit damage the Buyer must clearly sign the goods received as ‘damaged’ on the delivery receipt document before signing and take a photo. The Buyer shall then notify the Seller within 24 hours.
1.2 The Buyer should inspect the Goods immediately upon receipt and shall notify the Seller within 48 hours of delivery if the Goods are transit damaged. Goods that are defective or do not comply with any part of the Contract, must be reported to us within 7 days of delivery.
1.3 Where a claim of defect or damage is made then it shall be the responsibility of us to collect the faulty Goods and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable).
1.4 Goods to be returned must be fully re-packaged and sealed in the original packaging format with filled in return form provided by the us.
1.5 Where returned Goods are found to be damaged due to Buyer fault the Buyer will be liable for the cost of remedying such damage.

1.8 Delivery Charges are non-refundable unless the product is faulty and returned back to us within 30 days from time of delivery. In the case of a
product being faulty within 30 days, we shall pay for any return delivery charges.

1.9 Processing Returns
We try to process returns as quickly as possible, however this can take up to 7 days during busy periods. If you have any queries about an item you
have returned please contact us via email leigh@grumpykoala.co.uk

2.0 Cancellations Procedure
You may cancel an order at any time before it’s been processed for delivery. To cancel your order after it’s been despatched to you, you will need to follow the returns procedure as stated above